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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2920 reviews submitted in the last 3 years
Stephen (Great Britain (UK)) - Spring Elegance, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
We had an excellent holiday. It was our first time in Japan and the tour took us to a wide range of places, both ancient and modern. It was a really fascinating trip, and the planning and organisation, both in advance and on the ground, was first rate. We liked having quite a bit of free time to choose where to go in Kyoto and Tokyo, rather than being shepherded round a set intinerary. The use of public transport worked well and provided a great insight into the country.
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2. Tour Leader name and satisfaction rating
Yuki was a very bubbly, interesting and informative tour leader, and organised all the logistics incredibly well.
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3. Consultant name and satisfaction rating:
Sarah was very prompt and thorough with all her replies, and in particular was very professional in advising and making arrangements about our specific food requirements. She also organised our pre-and post-tour logistics very well.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
The hotels were all very good quality and ideally located for the sites, yet in quiet locations. The last one in Tokyo was perhaps rather too lavish.
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6. Please give us your comments on the transport included in your package.
Travelling by Shinkansen was a great experince. As mentioned earlier, some of the transfer days carrying overnight bags on public transport were a bit gruelling, especially getting to the hotel at Gora by bus followed and uphill walk. The use of travel passes and Yuki's exceptional organisation meant it all worked, but it could have been hard going for less physically able tour participants.
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7. Please tell us your thoughts on the meals included during your tour.
The included food was all very high quality and in interesting places,such as the Ryokan. It was not all to our taste, but that's part of the experience.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Having experienced the excellent transport system and seeing how the country works, I would be tempted to travel independently, or perhaps take a shorter tour next time.
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