UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2887 reviews submitted in the last 3 years
Francine (United States) - Spring Elegance, Mar 2026
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
Wonderful trip. Travel details were executed smoothly.
-
2. Tour Leader name and satisfaction rating
Excellent trip leader. Always on time, knowledgeable, extremely friendly and funny. Went out of her way to look into and follow up on all requests.
-
3. Consultant name and satisfaction rating:
Followed up promptly on all requests.
-
4. How would you rate your package in terms of value for money?
Good
-
5. How would you rate the accommodation against your expectations?
Did not like accommodation in Kyoto at all. Rooms were musty smelling windows were not transparent and could not open. Breakfast dining area was too small to service amount of guests. Coffee was horrible. Food was mediocre.
-
6. Please give us your comments on the transport included in your package.
Good
-
7. Please tell us your thoughts on the meals included during your tour.
Enjoyed being exposed to traditional foods.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Maybe
-
10. Would you travel again with InsideJapan Tours?
Yes
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
