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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2892 reviews submitted in the last 3 years
Michelle (United States) - Spring Elegance, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Finn was an absolute standout -- took what was already an exceptional trip to an even higher level. Knowledgeable, friendly, positive, incredibly service oriented, and oh, so organized, Finn was a dedicated ambassador for the country and for Inside Japan Tours. He went above and beyond to make sure each of us had what we needed at any given time. Amy Tadehara was an excellent coordinator from the US. She was responsive and helpful. The tour itself was great -- we saw a lot yet never felt rushed. Finn seemed to know a lot about everything, and he shared his knowledge in an approachable way. We never felt lectured to, simply informed. Nice mix of museums, temples, crafts, cultural events and food. Loved all the transportation modes, walking, subway riding, and the bullet train. Bill and I did the Add-on trip to Naoshima and that, too, was excellent. Our guide made all the difference, and the accommodations and food were memorable in the best of ways.
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2. Tour Leader name and satisfaction rating
Can't say enough good things about Finn (see above.) In addition to everything else, he cheerfully and flexibly accommodated individual requests. He truly cared about how each of us experienced the country he loves. Finn was an essential component to our enjoyment of the trip and Inside Japan Tours overall.
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3. Consultant name and satisfaction rating:
Amy was quick to respond to emails with questions and she accommodated all our our requests during the planning portion of the trip.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Excellent -- loved that we were given an IC card and that Finn handled finances when we got taxis.
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7. Please tell us your thoughts on the meals included during your tour.
Absolutely loved the meals. all the food was terrific.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
Finn and the overall organizational excellence.
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