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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2890 reviews submitted in the last 3 years
Paul (Great Britain (UK)) - Japan Unmasked, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent experience from Inside Japan, before we left for Japan. When we arrived in Japan, the holiday was fabulous ( I enjoyed every minute) and the service was really good. I would recommend anyone interested in Japan, to follow in my footsteps on an Inside Japan holiday.
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2. Tour Leader name and satisfaction rating
Gabrielle, has a real passion for Japan and she imparted that into the group. She was good company, led us to a high standard. I am a bit waywood, but she realed me in with firm but friendly professionalism. It was a pleasure to enjoy Japan for two weeks with Gabrielle. Her organisation and commitment was faultless. Gold Standard Tour Leader.
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3. Consultant name and satisfaction rating:
Sarah was knowledgeable and informative.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
All the hotels were excellent, well located and served wonderful breakfasts
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6. Please give us your comments on the transport included in your package.
I enjoyed all the transport, as I like using public transport. Well done.
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7. Please tell us your thoughts on the meals included during your tour.
Wow! Fabulous I enjoyed every meal
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
I am an independent traveller and very interested in railways, so if I return to Japan, I will include a few railway museums in my itinerary.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
