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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2883 reviews submitted in the last 3 years
Melanie (Great Britain (UK)) - Majestic Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Well organised. Kept informed about the trip.(which wasn’t straightforward as we were travelling) Really appreciated the laundry service.
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2. Tour Leader name and satisfaction rating
Great guy, nothing too much trouble, very attentive. You need to keep hold of him!
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3. Consultant name and satisfaction rating:
Kept us informed at every step, replied quickly to any queries.
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
We greatly appreciated our pick up from Narita airport.
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7. Please tell us your thoughts on the meals included during your tour.
All very good
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Maybe
Really enjoyed our time in Japan, enhanced by our superb guide.
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