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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2877 reviews submitted in the last 3 years
Lawrence - Majestic Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Exceeded expectations.
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2. Tour Leader name and satisfaction rating
She was knowledgeable and made every effort to use our time efficiently. She was challenged by a group member with mobility limitations which she handled successfully.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Use of cabs, trains and busses were very efficient.
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7. Please tell us your thoughts on the meals included during your tour.
Maybe just too much squid and fish but I do understand that native food was emphasized. Okonomiyaki was my favorite.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
Maybe
At my age I have other countries I want to see.
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