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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2857 reviews submitted in the last 3 years
Mark (Great Britain (UK)) - Japan Unmasked, Feb 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
the service was excellent from the very first enquiry to the re-scheduling of our return flight due to problems at Dubai. The service from the tour guide (Kinga) was exemplary.
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2. Tour Leader name and satisfaction rating
Kinga was an outstanding tour guide. Helpful to everyone in the group at all times. Very personable and informative.
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3. Consultant name and satisfaction rating:
Ali Muskett was always prompt and helpful, an excellent travel consultant.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
the non-western style accommodation was most interesting
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6. Please give us your comments on the transport included in your package.
great fun
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7. Please tell us your thoughts on the meals included during your tour.
loved it all
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
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