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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2853 reviews submitted in the last 3 years
Linda (Canada) - Hidden Japan, Mar 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent service from pick up to drop off. Organization and arrangements first class. Our tour leader Hanan thought of everything, very knowledgeable and a pleasure to be with.
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2. Tour Leader name and satisfaction rating
Hanan is friendly , caring , understanding, patient . She has the perfect attributes for this job, which came through with flying colours.
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3. Consultant name and satisfaction rating:
Friendly , helpful. Made us feel confident that we had chosen the right company.
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
Excellent
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7. Please tell us your thoughts on the meals included during your tour.
Meals were as we expected. Some better than others. All perfectly acceptable.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
No
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10. Would you travel again with InsideJapan Tours?
No Answer Given
Our age comes into play. We have other places to visit .
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