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What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2899 reviews submitted in the last 3 years
Louisa (Great Britain (UK)) - Japan Unmasked, Feb 2026
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1. How would you describe your overall level of satisfaction with us as your tour operator?
As in previous review for Winter Highlights - Emma Nichols was very helpful and always able to answer any questions prior to the trip.
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2. Tour Leader name and satisfaction rating
Carlos was a good tour leader.
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3. Consultant name and satisfaction rating:
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4. How would you rate your package in terms of value for money?
Good
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5. How would you rate the accommodation against your expectations?
Most of the accomodation met my expectations. However I was not impressed with the minshuku in Takayama. Fortunately I didn't have to share the room with anyone but not having an en suite was disappointing. I would call the place a hostel - not something I have ever stayed in.
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6. Please give us your comments on the transport included in your package.
Transport was good - mainly trains and some taxis to stations
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7. Please tell us your thoughts on the meals included during your tour.
I knew very little about Japanese food before the trip. By the end I was loving the food. Most meals were good.
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
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