What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2828 reviews submitted in the last 3 years
Arti (United States) - All-In Japan, Nov 2025
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1. How would you describe your overall level of satisfaction with us as your tour operator?
excellent tour guie Sophia Drake
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2. Tour Leader name and satisfaction rating
very knowledgeable responsive and hard working to make our trip a success
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3. Consultant name and satisfaction rating:
difficult to get access
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4. How would you rate your package in terms of value for money?
Excellent
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5. How would you rate the accommodation against your expectations?
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6. Please give us your comments on the transport included in your package.
airport pick up should be improved
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7. Please tell us your thoughts on the meals included during your tour.
Overall good
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8. How do you rate the usefulness and standard of information in the Info-Pack?
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9. Would you consider travelling to Japan again?
Yes
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10. Would you travel again with InsideJapan Tours?
Yes
lots to see
Inside Japan UK office
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