UK
Australia
USA
What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 2884 reviews submitted in the last 3 years
Nancy (United States) - Spring Elegance, Apr 2024
-
1. How would you describe your overall level of satisfaction with us as your tour operator?
I really enjoyed the tour. I went to places that I would not have seen on my own the guide was enthusiastic and knowledgeable. The group of 14 was the right size. It was fun to take local transportation. My post-tour add-on was a highlight of the trip. I felt fully engaged and well taken care of.
-
2. Tour Leader name and satisfaction rating
Anthony was enthusiastic, friendly, responsive. He worked hard, arranging train tickets, advising on things to do during free time. He very patiently spent more than an hour waiting with me and another tour member, in the station to buy Shinkansen tickets. I have been studying Japanese, and he was helpful with my questions about the language. I wish him well.
-
3. Consultant name and satisfaction rating:
-
4. How would you rate your package in terms of value for money?
Good
-
5. How would you rate the accommodation against your expectations?
The Kyoto hotel location was not ideal.
-
6. Please give us your comments on the transport included in your package.
I enjoyed the variety of transport, and I appreciated being given an IC card, which I plan to use on future visits to Japan. It was great, not having to worry about buying train tickets! It was so much better than being ferried around in enormous tour buses.
-
7. Please tell us your thoughts on the meals included during your tour.
The food was fine, although I would have appreciated at least one meal at a more upscale restaurant - either courtesy of the tour or by recommendation on a free day.
-
8. How do you rate the usefulness and standard of information in the Info-Pack?
-
9. Would you consider travelling to Japan again?
Yes
-
10. Would you travel again with InsideJapan Tours?
Maybe
I would plan to spend more time in Japan on my own, but some of your tours also looked interesting. As I did this time, I might spend some time on my own and then join a tour to a different area of Japan. If so, I would be happy to use IJT again.
Inside Japan UK office
Inside Japan US office
Inside Japan Australia office
Inside Japan - Japan office
