What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3013 reviews submitted in the last 3 years
Lauren (United States) -
Independent Travel, Mar 2026
We had an absolutely wonderful experience. You made it so easy, and everyone was so helpful and so...
Ronna ( ) -
Independent Travel, May 2026
Katherine did an excellent job organizing a very detailed tour for us! We enjoyed everything and were so...
Mariaelena (Great Britain (UK)) -
Must-see Japan, May 2026
It’s not good changing at the last minute and send a new tour guide who did not explain...
Mariaelena (Great Britain (UK)) -
Must-see Japan, May 2026
It’s not good changing at the last minute and send a new tour guide who did not explain...
Julie (Great Britain (UK)) -
Must-see Japan, May 2026
All staff have been amazing from paying the deposit to the end of the trip
Ronna ( ) -
Independent Travel, May 2026
Katherine did an excellent job organizing a very detailed tour for us! We enjoyed everything and were so...
Ellies (United States) -
Independent Travel, May 2026
We highly enjoyed our tour through Kyushu. You are a well-oiled tour company. You took in...
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