What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1303 reviews submitted in the last 3 years
Craig Youngleson -
Japan Solo, Mar 2024
Mark was professional, knowledgable, helpful, efficient, friendly and passionate about Japan. The trip was perfectly organized and Mark...
Helen (United Kingdom) -
Independent Travel, Apr 2024
Overall excellent customer service. Some bookings weren’t quite as suitable as we would have liked but very grateful...
Michael (Australia) -
Independent Travel, Mar 2024
The Trip on a whole was excellent, however some improvements could be made
James (United States) -
Spring Elegance, Mar 2024
I had a truly wonderful experience in Japan - beyond my expectations and I only got lost once!...
Bobbie (United States) -
Independent Travel, Oct 2023
great service in all aspects of journey
Sarah (United Kingdom) -
Independent Travel, Mar 2024
Everything was so well organised and communicated, making our trip really stress free and easy. Getting the maps...
Gilbert (United States) -
Spring Elegance, Mar 2024
Jenny Pearson was great to work with. I was disappointed in the pre-trip materials as they were not...
Nicholas (United Kingdom) -
Independent Travel, Mar 2024
Everything we could have wanted, and would never have found without your expertise and experience
Amanda (United Kingdom) -
Best of Japan, Mar 2024
Tour organised perfectly from initial enquiry through to booking. Emma answered all our questions promptly and professionally. Hotels great...