What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3013 reviews submitted in the last 3 years
Scott (United States) -
Japan Arts Trail, May 2026
Kelly did a great job planning the tour.
Dawn (Australia) -
Independent Travel, May 2026
Both travel consultants took on board our requests and preferences. Their knowledge of travelling around Japan was...
Donald (Australia) -
Hidden Japan, May 2026
Fantastic tour lead very well by David. The variety of interesting places and meals was great.
Ian (Australia) -
Independent Travel, May 2026
Ana provided excellent advice and support before we travelled. She had a video-conference with us to elicit our...
Alexandru-constantin (Great Britain (UK)) -
Discover Japan, May 2026
This was an excellent experience throughout. I very rarely go on trips abroad, but this tour was worth...
Christopher -
Independent Travel, May 2026
The service was fantastic. From planning to the detail level of information provided. From the selection of hotels...
Peter (Great Britain (UK)) -
Independent Travel, May 2026
Had a mess up with booking names , but this got resolved.
Virginia (United States) -
Independent Travel, May 2026
Fantastic customer service and expertise just like last time!
Diana (Great Britain (UK)) -
Independent Travel, May 2026
Very prompt response from any questions very good info pack
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