What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 3026 reviews submitted in the last 3 years
Natalie (Australia) -
Golden Route, May 2026
Appreciated the prompt response and support before the trip and during
Natalie (Australia) -
Golden Route, May 2026
Appreciated the prompt response and support before the trip and during
Gretchen (United States) -
Hidden Japan, May 2026
We had a fabulous time on Hidden Japan! It exceeded our expectations. We would highly recommend this tour...
Lauren (United States) -
Independent Travel, May 2026
Overall your services provided a good range of experiences and accommodations, consistent with our expectations and consistent with...
Anne -
Best of Japan, May 2026
The information booklet was a bit overwhelming when reading it before we travelled but excellent when we started...
Ron (United States) -
Independent Travel, May 2026
We had a great time. Everything arranged by InsideJapan went smoothly. We booked a couple of half-day tours...
Kija (United States) -
Independent Travel, May 2026
We did a self guided trip, which was expertly organized. Our travel consultant did a great job of...
Shenn-yi (United States) -
Hidden Japan, May 2026
We had a wonderful experience of the Hidden Japan tour I just completed. The itinerary was well...
Daniel ( ) -
Independent Travel, May 2026
Everything went to plan My only slight criticism was our food guide - David was nice enough but...
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