What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Karen (United States) - 7 Night Price Cruncher, May 2019

Excellent

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Excellent

    InsideJapan Tours offers so many options to create your own travel adventure package. Working with Nicole was great and the support I received when I forgot my vouchers at home was amazing. Thank you!

  2. 2. Consultant name and satisfaction rating:

    Nicole Rhoden - Superb Service, Extremely Satisfied

    Nicole was very intuitive and receptive to what we wanted when we talked through our itinerary. She has great communication skills and her personal experience in travels to Japan is a bonus.

  3. 3. How would you rate your package in terms of value for money?

    Good

  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    Green Tomato rocks! It is so nice after flying 10 hours going through customs to have a ride ready to take you to your hotel. Also, going to the airport was great as we were not close to a train station.

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    Excellent

  8. 8. Would you consider travelling to Japan again?

    Yes

  9. 9. Would you travel again with InsideJapan Tours?

    Yes

    The great customer service and support.

InsideJapan says: Thanks so much for your review! I'm glad you enjoyed your first trip enough to travel with us again, and that you had a nice time sharing your love of Japan with your niece this second time around. I agree that included services like the Green Tomato shuttle can save a lot of stress, so you can relax and enjoy the fun things! It was a delight working with you, and I hope you'll keep us in mind for your future trips.

--Nicole

Review submitted: 09th Jul 2019 at 02:18

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