What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

Valerie (United Kingdom) - World Heritage, Apr 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Holly really listened to our criteria and got the trip thta suited us perfectly.

  2. 2. Consultant name and satisfaction rating:

    Holly Brown - Very Satisfied

    The directions to accommodation were not clear on two occasions - this is probably not to do with her personally.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Fantastic range - just what we asked for

  5. 5. Please give us your comments on the transport included in your package.

    Very good -

  6. 6. Please comment on any professional guiding included in your package?

    They were all excellent, well chosen.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


Review submitted: 16th May 2019 at 10:37

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