What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Keki (United Kingdom) - Best of Japan, Mar 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very organised, friendly and responsive service from Samantha at Insude Japan even last minute and once we were in Japan, emails were answered swiftly and usefully. We were given lots of ideas to consider that were tailored to our famil and ages of our daughters and the suggested pacing of the tour was just about right. The packs and instructions were clear and gave useful options. We were able to take each day, step by step and thus never got lost or felt anxious about doing it alone. This took out all the stress of the holiday and allowed us just to enjoy this fantastic holiday of a lifetime. Japan felt like such a safe country to be in with small children. We all absolutely loved the food and traditional accommodation. Sleeping all together on the floor was lovely as were the Onsen hot baths. I think the onsen hot baths really helped with body confidence for a small girl becoming a bit self conscious of her own body.

  2. 2. Consultant name and satisfaction rating:

    Samantha Barrow - Superb Service, Extremely Satisfied

    See above. Samantha definitely listened to what we wanted form the holiday and tailored accommodation and extra activities to cater for this.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Apart from the last hotel in Tokyo. The situation wasn’t very giid

  5. 5. Please give us your comments on the transport included in your package.

    Fabulous. Fabulous. Easy to navigate. Loved that we were given alternative times to catch the trains.

  6. 6. Please comment on any professional guiding included in your package?

    See above. The guide in Kyoto was very helpful and facilitated speedily what we wanted to get out of the day. Both guides attentive, pleasant and on time.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    No because this tour gave us enough confidence and knowledge to be able to do it on our own. Also the tour was expensive ( good value for what it was) but we were helped b parents to afford it.

Review submitted: 16th May 2019 at 09:59

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