What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1041 reviews submitted in the last 12 months

Search Reviews

Catherine (Australia) - 7 Night Price Cruncher, Apr 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    This was our second trip with Inside Japan. We chose to book with them again because of their great personal service, attention to detail, flexibility and reliability. They organise the main structure of your trip and you still have a holiday where you choose what you do each day.

  2. 2. Consultant name and satisfaction rating:

    John Todd - Superb Service, Extremely Satisfied

    John is a friendly consultant who goes out of his way to make sure that you are happy. Nothing was too much trouble and for both trips he tailored the package to suit our interests.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Japanese business hotels are very good. They are comfortable clean and friendly. The traditional ryokans chosen by Inside Japan make you feel so welcome. Loved the onsen at Fuji Hakone guesthouse!

  5. 5. Please give us your comments on the transport included in your package.

    All public transport was included and so reliable. Getting around Japan is so easy. Useful recommendations were in the guidebook such as booking seats on the bullet trains and which stations are the easiest to catch connections from.

  6. 6. Please comment on any professional guiding included in your package?

    We had a half day guide in Tokyo. Our guide was wonderful and again we learned so much from her, she asked about our interests and tailored the morning to suit us. Highly recommend having a guide at least once during your trip. You get to see and learn about things that you couldn't find by yourself.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    We actually worked out that we saved money and a lot of time by using Inside Japan. We like to travel independently and this way we chose what we do but don't have to worry about finding accommodation, rail passes, etc. We would recommend Inside Japan to anyone. Their self guided tours are fantastic and can be adjusted to suit exactly what you want. We added a baseball game this time and it was one of the highlights (especially when the team we were supporting won 11 to 1!!).

Review submitted: 11st May 2019 at 01:34

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