What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Anne (United Kingdom) - World Heritage, Mar 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    All excellent except for minor hiccup on last weekend

  2. 2. Consultant name and satisfaction rating:

    Alison Muskett - Very Satisfied

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    Good, see previous comment re timings. Japan Rail very good.

  6. 6. Please comment on any professional guiding included in your package?

    Tokyo- very good, balanced tour, friendly and knowledgable - Mayumi Kawasaki Nikko - wanted us to keep our hand luggage with us as she met us with a taxi. We insisted on checking our bags in to hotel, across the road. We would have struggled once the taxi left us. Again, very friendly once we got past this issue. Extremely knowledgable. - Nobuko Uzuka. Kyoto - Extremely knowledgable, friendly, great. Reiki Hirasuga

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


InsideJapan says: Hi Anne,

Thank you for your feedback and for travelling with us! I'm glad you enjoyed your trip overall, despite feeling unwell at the end of the trip and needing to change your plans. I'm glad our Customer Support Team were able to assist with this.

I'm also very glad to hear you enjoyed the time with your guides in Tokyo, Nikko and Kyoto - hopefully they added a lot of valuable information to help you enjoy those destinations even more!

All best wishes


Review submitted: 30th Apr 2019 at 09:09

Did you find this review useful?YES | NO1 out of 1 have found this review helpful