What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1006 reviews submitted in the last 12 months

Search Reviews

Liz (Australia) - Independent Travel, Mar 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We liked the fact that everything was booked for us and we had to check our booklet daily to see what we were doing. Lachlan was very attentive and answered our emails within a few hours when we were travelling.

  2. 2. Consultant name and satisfaction rating:

    Lachlan Woodland - Superb Service, Extremely Satisfied

    He couldn’t have been more helpful, lots of suggestions about what to do, and when we wanted to get the cost down a bit, he was able to adjust things for us.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    The position of the hotels were excellent, close to everything and public transport. We loved staying in the Ryokans but preferably not 3 nights in a row again. The service in them all was exemplary.

  5. 5. Please give us your comments on the transport included in your package.

    Fantastic. Although some of the instructions in our intinerary were a little confusing at times.

  6. 6. Please comment on any professional guiding included in your package?

    They were all fabulous. Their English was good and they answered all our questions about life in Japan. We really enjoyed meeting them.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    I prefer to travel independently rather than on an organised tour. Booking through you gave us the best of both worlds. We could do our own thing, but all the worry was taken out of the organisation.

Review submitted: 15th Apr 2019 at 01:47

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