What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1036 reviews submitted in the last 12 months

Search Reviews

Janette Mcmanus (United Kingdom) - 7 Night Price Cruncher, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    A very professional and helpful service and an amazing time was had in Japan

  2. 2. Consultant name and satisfaction rating:

    Samantha Barrow - Superb Service, Extremely Satisfied

    Sam was amazing from planning the trip out for us, recommending bits and pieces like a day trip to Nara, which we loved, to answering all our questions along the way! Brilliant and helpful! A credit to the company!

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    The hot springs in Fuji Hakone Guest House were amazing!

  5. 5. Please give us your comments on the transport included in your package.

    Well planned out, efficient and free passes and IC cards were of great value to us.

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Wonderful service in planning the trip and excellent knowledge and recommendations included in the information packs

Review submitted: 04th Mar 2019 at 16:26

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