What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1071 reviews submitted in the last 12 months

Search Reviews

Gervais Dionne (Monaco) - Independent Travel, Nov 2018

Excellent

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Excellent

    Everything went smoothly. All the accomodation, transportation and services were great. The issue with feathear allergy was solved very efficiently during a week-end by the local team.

  2. 2. Consultant name and satisfaction rating:

    Toby Gallagher - Very Satisfied

    Always responsive.

  3. 3. How would you rate your package in terms of value for money?

    Good

  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    The accomodation in Myajyma exceeded our expectation.

  5. 5. Please give us your comments on the transport included in your package.

    Everything was fine.

  6. 6. Please comment on any professional guiding included in your package?

    Kanazawa end Kyoto guides excellent. Tokyo guide average.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  8. 8. Would you consider travelling to Japan again?

    Maybe

  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 06th Dec 2018 at 11:19

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