What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Kathryn Mueller (United States) - Kumano Kodo (Group Tour Add-On), Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Transportation was excellent as were the hotels

  2. 2. Consultant name and satisfaction rating:

    Leslie Wharton - Superb Service, Extremely Satisfied

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  5. 5. Please give us your comments on the transport included in your package.

    On time,safe and efficient

  6. 6. Please comment on any professional guiding included in your package?

    Both were incredibly knowledgeable, helpful and overall wonderful. Both spoke English fluently

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Like the ease of someone who know the locations to figure out where to stay. Hassle free travel from and to airports

Review submitted: 31st Oct 2018 at 23:04

Did you find this review useful?YES | NO7 out of 9 have found this review helpful