What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1032 reviews submitted in the last 12 months

Search Reviews

Victoria Ralls (United States) - Best of Japan, Nov 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We had trouble with the driving company at the end of our trip, and there were a few things not in the packet that we had trouble figuring out on our own.

  2. 2. Consultant name and satisfaction rating:

    Dagny Wise - Superb Service, Extremely Satisfied

    Dagny did an awesome job creating the best itinerary for us!! We had last minute changes and she was there with quick responses and a friendly attitude every time!

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    staying in a ryokan and temple are a must!!

  5. 5. Please give us your comments on the transport included in your package.

    Transport to the airport at the end was not good. I have sent Dagny Wise a review about that.

  6. 6. Please comment on any professional guiding included in your package?

    Our guides were amazing!!! We brought them gifts of beef jerky and that was a hit!

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Now that we know how to navigate the train and bus stations, using y'all again would be even more easy to get through Japan!

Review submitted: 16th May 2018 at 16:38

Did you find this review useful?YES | NO2 out of 4 have found this review helpful