What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1044 reviews submitted in the last 12 months

Search Reviews

Patrick Johnson (Singapore) - Independent Travel, Mar 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Excellent all-around

  2. 2. Consultant name and satisfaction rating:

    Alison Muskett - Superb Service, Extremely Satisfied

    Super responsive and helpful.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  5. 5. Please give us your comments on the transport included in your package.

    all good except last day airport pickup was an hour late

  6. 6. Please comment on any professional guiding included in your package?

    Guides were all excellent

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


InsideJapan says: Many thanks for your feedback, Patrick, and for travelling with us again!

Best wishes


Review submitted: 16th Apr 2018 at 01:57

Did you find this review useful?YES | NO4 out of 7 have found this review helpful