What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1038 reviews submitted in the last 12 months

Search Reviews

Belinda Slonim (Australia) - Independent Travel, Dec 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We loved our self guided trip. All accommodations were highly suitable and locations were unreal.

  2. 2. Consultant name and satisfaction rating:

    Lachlan Woodland - Superb Service, Extremely Satisfied

    Lachlan was always very knowledgeable in answering questions whether by phone or email and made admendments as appropriate.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    We loved the guesthouse in takayama the best

  5. 5. Please give us your comments on the transport included in your package.

    We feel there was no need to spend the extra money we did on the green car for the rail pass

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    The info pack with all the recommendations for restaurants etc was so good.

Review submitted: 12nd Mar 2018 at 06:44

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