What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1033 reviews submitted in the last 12 months

Search Reviews

Karen Golfman (United States) - Independent Travel, Feb 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Well planned and well coordinated

  2. 2. Consultant name and satisfaction rating:

    Sally Edwards - Superb Service, Extremely Satisfied

    Proompt to respond to my questions and very competent and knowledgeable about japan

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    All transfer were on time and really a non issue

  6. 6. Please comment on any professional guiding included in your package?

    Yes we used your knowledgeable guides and enjoyed our days spent with them

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

    Would like to visit other countries

Review submitted: 13th Feb 2018 at 22:31

Did you find this review useful?YES | NO0 out of 0 have found this review helpful