What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 999 reviews submitted in the last 12 months

Search Reviews

Giles Henderson - Independent Travel, Sep 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We worried that a line would be drawn at some point, with our constant tweaking and requests. But somehow Toby was happy and effective in actioning everything we asked for! We had a magical time, we felt safe in Japan, and excited by every new experience. Every day brought something new and amazing - I would thoroughly recommend most of our experiences in Japan - in fact, I'd recommend our whole itinerary! All of this is down, in huge part, to Toby and Inside Japan being awesome.

  2. 2. Consultant name and satisfaction rating:

    Toby Gallagher - Superb Service, Extremely Satisfied

    As above, Toby went above and beyond to make sure we had a unique, perfect travel experience, lending expertise when needed, and allowing us to plan extras off our own bat. Brilliant work!

  3. 3. How would you rate your package in terms of value for money?

    No Answer Given

  4. 4. How would you rate the accommodation against your expectations?

    No Answer Given

  5. 5. Please give us your comments on the transport included in your package.

    No Answer Given

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  8. 8. Would you consider travelling to Japan again?

    No Answer Given

  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

InsideJapan says: Hi Giles,

Many thanks again for travelling with us and for your feedback, it's great to hear how much you enjoyed everything.  Travelling around different parts of the country means you do get to see such the huge contrast that Japan has to offer and does make every part of the trip something different to look forward to. 

All the best,


Review submitted: 11st Oct 2017 at 14:41

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