What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 999 reviews submitted in the last 12 months

Search Reviews

Agata Woldan-lopez (United States) - Independent Travel, Aug 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Our trip was a great experience. Alesha was extremely helpful in the USA and your office in Japan during our trip was also doing a great job to make sure we had a wonderful adventure.

  2. 2. Consultant name and satisfaction rating:

    Alesha Vertrees - Superb Service, Extremely Satisfied

    Alesha was a wonderful, very responsive, all arrangement was perfect. Your booklet with transportation schedule is a genius idea :)

  3. 3. How would you rate your package in terms of value for money?

    No Answer Given

  4. 4. How would you rate the accommodation against your expectations?

    No Answer Given

  5. 5. Please give us your comments on the transport included in your package.

    No Answer Given

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  8. 8. Would you consider travelling to Japan again?

    No Answer Given

  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

InsideJapan says: Dear Agata,

So glad to hear you think the Info-Pack is a genius idea! I enjoyed hearing about all of the memorable experiences you had in Japan, and that's wonderful that you found the arrangements to be perfect.

Thanks again for planning your trip with InsideJapan Tours! 


Review submitted: 11st Sep 2017 at 19:49

Did you find this review useful?YES | NO2 out of 2 have found this review helpful