What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 906 reviews submitted in the last 12 months

Search Reviews

Kaushik Chatterjee (United States) - Independent Travel, Jul 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    I got what was asked for. Travel consultant Sally knew our requirement and put a schedule that was perfect.

  2. 2. Consultant name and satisfaction rating:

    Sally Edwards - Superb Service, Extremely Satisfied

    Very friendly an patient. Inspite several changes requested by me she was always responded positively. Very knowledgeable about Japan.

  3. 3. How would you rate your package in terms of value for money?

    No Answer Given

  4. 4. How would you rate the accommodation against your expectations?

    No Answer Given

  5. 5. Please give us your comments on the transport included in your package.

    No Answer Given

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  8. 8. Would you consider travelling to Japan again?

    No Answer Given

  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

InsideJapan says:

Dear Kaushik,

Thank you so much for your kind review ? I am delighted to hear again that you had a great experience on your first (but hopefully not last) trip to Japan! I?m glad that Antara enjoyed exploring Manga and Anime Tokyo with Steve Parker. I also heard from your Kyoto guide, Wakako-san, that she enjoyed so much all the laughter, soba noodles, pictures, and good cheer on your private tour. I think your wonderful family made quite the impression on her, and on me as well. I can?t wait to arrange your next Japan or Vietnam: with mom too, this time! Wishing you all the best and many more happy family trips in future.

Review submitted: 11st Aug 2017 at 01:34

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