What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 939 reviews submitted in the last 12 months

Search Reviews

Sophie Weber (United Kingdom) - Independent Travel, May 2017

Excellent

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Excellent

    Great organisation. It all worked very well.

  2. 2. Consultant name and satisfaction rating:

    Rachel Grainger - Satisfied

    Initially excellent and then a little difficult to get hold off.

  3. 3. How would you rate your package in terms of value for money?

    Good

  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Only exception was the hotel in Kanazawa which fell far short of expectations.

  5. 5. Please give us your comments on the transport included in your package.

    No Answer Given

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    Good

  8. 8. Would you consider travelling to Japan again?

    Yes

  9. 9. Would you travel again with InsideJapan Tours?

    Yes

Review submitted: 10th Jul 2017 at 08:23

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