What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 919 reviews submitted in the last 12 months

Search Reviews

Miss Lobo Lobo (Miss Silvia Lobo Lobo) - Independent Travel, Apr 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Extremely satisfied we are very pleased to have chosen InsideJapan tours.

  2. 2. Consultant name and satisfaction rating:

    Alice Volkmar - Superb Service, Extremely Satisfied

    Alice was wonderful planning our Japan trip. She did a great job helping us find experiences that appeal to my 8 year old. The guide book provided had great suggestions and made it so easy to plan while we were there.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  5. 5. Please give us your comments on the transport included in your package.

    It was convenient and easy

  6. 6. Please comment on any professional guiding included in your package?

    They were very helpful and arranged nice site seeing in Tokyo and Kyoto.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


Review submitted: 19th May 2017 at 18:47

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