What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 973 reviews submitted in the last 12 months

Search Reviews

Nigel Richardson (United Kingdom) - Independent Travel, Mar 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Really excellent service, and Japan is a fabulous place to visit.

  2. 2. Consultant name and satisfaction rating:

    Mark Johnson - Superb Service, Extremely Satisfied

    Very helpful, good ideas and quick to respond.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Excellent outside Tokyo. Tokyo hotels only average.

  5. 5. Please give us your comments on the transport included in your package.

    No Answer Given

  6. 6. Please comment on any professional guiding included in your package?

    All three were excellent - very friendly and knowledgeable.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


InsideJapan says: Hi Nigel 

Many thanks for taking the time to review your trip. I'm glad you had a great time in Japan - you had quite an action packed trip! 

Kind regards

Review submitted: 20th Apr 2017 at 21:03

Did you find this review useful?YES | NO2 out of 3 have found this review helpful