What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1111 reviews submitted in the last 12 months
Gary (Canada) - Independent Travel, Jan 2020
1. How would you describe your overall level of satisfaction with us as your tour operator?
I was most impressed with the high level of service. The trip was expensive and was worth the price.
2. Consultant name and satisfaction rating:
Jon was amazing and really helped me with ideas of things to do. Everything went without a hitch.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Park Hotel was fantastic. The Okura in Sapporo was a step down than expected, but very friendly staff and great location.
5. Please give us your comments on the transport included in your package.
Everything was seamless!
6. Please comment on any professional guiding included in your package?
I enjoyed the guides. Did a private Tokyo tour with Hiroshi San and he was great. The foodie tour was also fantastic.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
I liked that everything was taken care of for me, so I could focus on the trip and not the planning.