What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1111 reviews submitted in the last 12 months
Andrew (United States) - Independent Travel, Dec 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Fantastic service from the team. They went out of the way to accommodate our existing itinerary which would normally be shorter than they would handle and also dealt with all the complexities of the visit being over the New Year holidays. We had good advice before we went, well managed interactions before travel and then both guides were brilliant for our two day trips really judging well what the whole family would enjoy and providing a set of experiences that there is no way we would have had without their local expertise. Made it a truly memorable trip. Accommodation was exactly in line with what we wanted. I would thoroughly recommend.
2. Consultant name and satisfaction rating:
Great working with us through our slightly complex plans. Understood our needs and managed us well.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Tokyo met expectations but Kyoto's accommodation definitely exceeded.
5. Please give us your comments on the transport included in your package.
6. Please comment on any professional guiding included in your package?
They were both brilliant. Amazing job adjusting to the challenges of the New Year and also to our families needs. Well informed, interesting and great company.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Would depend where we went. You did a superb job of introducing us to the country. Would probably want to take on our own plan the next time but if we went somewhere much more remote then probably yes.