What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1108 reviews submitted in the last 12 months
Billie-jo (United States) - Private Group Departure, Nov 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
InsideJapan made our Japan trip fun and easy. All the major details (hotel, jr pass, ghibli museum tickets etc) were taken care of for us and we were still able to plan the day to day details ourselves. International travel was super stress free thanks to InsideJapan tours! The private guide for our first day in Tokyo helped us learn to use the train system, showed us where to get the most fantastic mince croquettes and taiyaki and taught us so much about Japanese architecture, history and culture. The swordsmith experience was so, so, so amazing. Our guide was hilarious and the swordsmith taught us so much about the process of making a japanese sword. We even got to help with the forging process and cut rolled up tatami mats with a completed katana! We can't recommend InsideJapan tours enough. If you want to have the best trip to Japan possible, book with InsideJapan tours!!
2. Consultant name and satisfaction rating:
Nicole was amazing! Answered all our questions quickly and throughly, suggested a 2 night trip out to Nikko with a private in-room bath so we could experience onsen without my husband's tattoos causing a cultural issue. Nicole also booked the swordsmith experience for us (best day ever!!)and suggested a ramen tour that was delicious and educational.
3. How would you rate your package in terms of value for money?
No Answer Given
4. How would you rate the accommodation against your expectations?
5. Please give us your comments on the transport included in your package.
The aiport limousine bus was super comfortable and convenient!
6. Please comment on any professional guiding included in your package?
Our guides were both so amazing. Friendly, helpful, showed us where to get food so good we're going to dream about it, our guides really helped make our trip wonderful!
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
InsideJapan made our trip so easy and stress-free, plus we got to have the amazing swordsmith experience, which was the highlight of the trip.