What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1108 reviews submitted in the last 12 months
Joanne (Australia) - Independent Travel, Dec 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
A great company providing an expert, specialised and flexible service to ensure you have the Japan holiday that you want. Everything went so well, the Info Pack included all the details we could possibly need down to detailed directions of how to get to places, what was organised and what we had to do ourselves so we always knew what we had to do and how to do it. If we were scheduled to be picked up, we were picked up right on time, you were never left wondering or panicking. The booklets on each location we visited were extremely helpful to navigate our way and find awesome things to see, do and eat!
2. Consultant name and satisfaction rating:
John was excellent, asked us all the right questions to get an idea of what we wanted then put together an awesome itinerary to cover everything we wanted to see. He also came up with some great ideas on how we could maximise our time and still get to everything we wanted to.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
5. Please give us your comments on the transport included in your package.
All transport we used was great - punctual and friendly.
6. Please comment on any professional guiding included in your package?
We had three private guided city tours during our stay, all of the guides were friendly and knowledgable.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?