What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1122 reviews submitted in the last 12 months
Jodea (Canada) - Traditional Japan, Oct 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Amy was excellent at organising our trip. She answered emails promptly and was patient with all our changes.
2. Consultant name and satisfaction rating:
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
The fuki no mori was a disspointment but all others were wonderful. We especially liked the hotel in Takayama.
5. Please give us your comments on the transport included in your package.
Public transit was great
6. Please comment on any professional guiding included in your package?
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
If I went to Japan again it would be to see a place I haven't been yet. I would think about whether or not I'd need a tour.