What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1122 reviews submitted in the last 12 months
John (United States) - Golden Route, Dec 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
InsideJapan did an excellent job of planning our vacation. Every hotel, guide and experience was well thought through and all did an incredible job.
2. Consultant name and satisfaction rating:
Our consultant knew exactly what we'd need to have an amazing, highly successful trip to Japan. His recommendations couldn't have been more on point, and all the way through our vacation, we kept remarking how InsideJapan and our consultant's knowledge made the trip such a major success!
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Wow! InsideJapan really nailed it. I've traveled all over, and know the ups and downs of international hotels. Am positive InsideJapan picked better accommodations than I could have.
5. Please give us your comments on the transport included in your package.
InsideJapan was SO organized, and did an excellent job of scheduling our travel. From bullet train, to subway, to bus, they had it covered!
6. Please comment on any professional guiding included in your package?
Both of our guides were so personable, and helpful. They showed a genuine interest in what we wanted to see/experience, and were very flexible in delivering an amazing experience!
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
InsideJapan made Japanese travel (which can be very complicated for Western travelers) an enjoyable breeze. Well done!