What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1000 reviews submitted in the last 12 months
George (United States) - Independent Travel, Oct 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Our third bespoke self guided trip with you and all have been among the most memorable experiences of our lives. Absolutely love Japan and Alice and now Sally have opened a wonderful new world to us.
2. Consultant name and satisfaction rating:
Sally Edwards put together a phenomenal experience!
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Benesse House and the entire island of Naoshima are magic!
5. Please give us your comments on the transport included in your package.
Trains and car service were excellent. Navigating the trains even through small towns is very easy with the detailed instructions given
6. Please comment on any professional guiding included in your package?
Both were wonderful. Kiyoko is Osaka is a gem.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Three custom tailored trips with you have been absolute marvels. The attentiveness of Alice and Sally to our ideas and the detailed planning have been incredible.