What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1105 reviews submitted in the last 12 months
Willem (United Kingdom) - Independent Travel, Sep 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Attention to detail was incredible and together with pre-trip information made for an easy and highly enjoyable trip. Selection of Hotels, locations, trips and recommendations were fantastic
2. Consultant name and satisfaction rating:
Friendly and responsive with great follow up to a number of questions. I would certainly want to use Aaron again for future trips
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
We enjoyed the mix of Western hotels with traditional Ryokan
5. Please give us your comments on the transport included in your package.
One cannot fault the Japanese transport systems. Everything works and on time
6. Please comment on any professional guiding included in your package?
Great day spent with knowledgable guide in Kyoto
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
IJT attention to detail and booking precision