What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1033 reviews submitted in the last 12 months
Mary (United States) - Independent Travel, Sep 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
We had a blast! Everything that was planned was amazing and left plenty of time for exploring on our own.
2. Consultant name and satisfaction rating:
Desmon was fabulous. Very communicative and organized, and I felt like he really understood what we were looking for and delivered exactly what we were looking for.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Our hotels were much more high end than I expected, and I LOVED that they all came with our own pajamas!
5. Please give us your comments on the transport included in your package.
One of the reasons I wish I lived in japan was the public transportation. IJT also prepared us very well for what to expect and the process for taking the rails was very easy.
6. Please comment on any professional guiding included in your package?
Our guides were good, our Tokyo guide better than our Kyoto guide personality wise, but they were both very knowledgeable and encouraged us to take pictures which was an added perk. Our first guide (Hiromi I think) even recommended a delicious restaurant for lunch and made sure we got there ok.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
It made it so easy to feel like an insider! We felt like we had everything we needed, including insider tips and recommendations.