What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1033 reviews submitted in the last 12 months
Michael (United Kingdom) - Independent Travel, Aug 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
An informed & expert first rate service. Thoroughly recommended.
2. Consultant name and satisfaction rating:
Julia was excellent - receptive, helpful & flexible throughout - gave us great advice & showed a real attention to detail in planning & organising a truly memorable and ambitious bespoke family holiday.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
5. Please give us your comments on the transport included in your package.
The transport arrangements were superb. We had quite a lengthy & bespoke trip and the transport schedule & bookings that were arranged for us were spot on and faultless.
6. Please comment on any professional guiding included in your package?
We had several guides throughout our trip on various days. All were first rate - every single one was friendly, interesting and made a considerable effort to ensure all of the family were included and enjoying the experience.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Excellent informative pre-trip advice & planning and a well organised & reliable detailed itinerary.