What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1033 reviews submitted in the last 12 months
Philip (United Kingdom) - Best of Japan, Sep 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Very happy with service throughout and supporting materials.
2. Consultant name and satisfaction rating:
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
5. Please give us your comments on the transport included in your package.
Problem with pick up from airport by Green Tomato otherwise very satisfied.
6. Please comment on any professional guiding included in your package?
Day guide in Tokyo was excellent as was evening guide in Kyoto
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Efficient service, flexibility and well prepared supporting literature