What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1033 reviews submitted in the last 12 months
Jennifer (New Zealand) - Kyushu Adventure, Sep 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
All the Information supplied and communications were timely, accurate and useful. Guide information was extensive and easy to down load from the website. Without the information pack and pre-arrangements we would of not achieved such an interesting and varied experience. We found japan to be challenging, fascinating and enjoyable.
2. Consultant name and satisfaction rating:
Enjoyed plaaning the trip with Lachlan as he paid attention to our specific needs and provided really useful local knowledge.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
We would of preferred a higher standard of accommodation however due to availability this was not possible. Some of the rooms were small ( we appreciate this is typical of japan).
5. Please give us your comments on the transport included in your package.
Bullet trains were excellent, car hire was good. All transport was good and worked well.
6. Please comment on any professional guiding included in your package?
Enjoyed having guides as this made the experience more personal and interesting.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Using IJT took alot of the stress out of traveling around japan at a very busy time and also provided excellent local knowledge. Without the input of IJT we would of probably not visited some of the places that we most enjoyed during our trip. It was a special trip thank you.