What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1122 reviews submitted in the last 12 months
Emily (United Kingdom) - Best of Japan, Aug 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Steven was absolutely brilliant from out first call right until after we arrived home. Inside Japan provided a fantastic experience which we really enjoyed
2. Consultant name and satisfaction rating:
Steven is absolutely brilliant! Super friendly and answered all of my random questions.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
The ryokan in Takayama was not as nice as the one we had in Hakone (Tonosawa), so we felt we had been “spoiled” by our first one! The hosts in the second while welcoming spoke little English and there wasn’t much English signage in the ryokan. The food however was extremely good in the second
5. Please give us your comments on the transport included in your package.
Japan rail pass was brilliant value for money
6. Please comment on any professional guiding included in your package?
Our guide Thomas in Tokyo was exceptional and so useful. Sumi in Kyoto was lovely
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?