What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1122 reviews submitted in the last 12 months
Elizabeth (United Kingdom) - Independent Travel, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Fantastic service. Everything work perfectly.
2. Consultant name and satisfaction rating:
Lily was absolutely brilliant - friendly, helpful, knowledgeable and efficient.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Out hotel in Kyoto - Vista Premio was really excellent. It was in a good location, the staff were extremely friendly and helpful and it had some useful extras like a launderette.
5. Please give us your comments on the transport included in your package.
We very much enjoyed the train travel.
6. Please comment on any professional guiding included in your package?
We has three professional guides and all were excellent. Kenzo our guide in Kyoto was extremely good and his English was excellent so it was possible to ask him about quite complicated subjects e.g. politics. Also the guide for the Tokyo Bay bike tour was lovely. It was only a short evening ride but was one of our highlights.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Your specialist knowledge and first class service