What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1064 reviews submitted in the last 12 months
Priscilla (United Kingdom) - Independent Travel, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Great fun times we had as a family&128512
2. Consultant name and satisfaction rating:
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Most hotels we stayed in are convenient locations with public transport which is great. Citadines - one of my favourite. Gracery hotel in Asakusa - &128077
5. Please give us your comments on the transport included in your package.
Yes I had the return airport Shuttle - I like convenience so that's &128077 The JR Pass is excellent. It's smooth when all these transportation is sorted.
6. Please comment on any professional guiding included in your package?
Cycling in hida furukawa - family's favourite. Enjoyed very much. Great memories Juri was our cycling guide. She deserves 5 stars!
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Steven planned and organised our 3 weeks to Japan. We had such a fantastic, fun and fabulous time as a family. Enjoyed every moment with new places we visited, new sights and scenes, culture, food, snacks and drinks, shopping... Planning to go back in Spring for another season's experience and good times.