What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1064 reviews submitted in the last 12 months
Beryl (United States) - Independent Travel, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
5 star! Natalie was incredibly responsive and patient with all the phone calls and emails sent by all the members of our group. All the information and instructions were right on regarding location of hotels, train, bus and subway information. Hotels were very nice and perfectly located within 5min of public transportation. Guides were excellent
2. Consultant name and satisfaction rating:
Natalie was excellent, very responsive and informative and flexible with our special requests. Very patient receiving calls and emails from entire groupWe
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Always conveniently located with 5min of public transportation
5. Please give us your comments on the transport included in your package.
Traveled by subway, bus and Shinkansen. Schedule and instructions provided were very reliable. No glitches
6. Please comment on any professional guiding included in your package?
Guides were excellent. Very helpful, helped out group exchange JR Pass vouchers for pass and reserve seats upon arrival to Tokyo. Also informative, fun
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
Ease of planning, excellent travel consultant, NatalieCollar Accurate and reliable information pack, excellent accommodations, extra experiences off the usual beaten path , good price